Terms and Conditions of Service
As a recipient of our services, you are responsible for the charges associated with the services you receive. You may have other means of payment, for example: insurance, any other third-party reimbursement source, or financing agency, but you remain legally and fully responsible for your entire bill. Payment is due payable in full at the time of service and/or service scheduling.
METHODS OF PAYMENT
Cash, Cashier’s Check, Credit Cards: Visa, Mastercard, Discover, American Express, Debit cards and personal checks. We also accept Financing via CareCredit. A $35.00 service fee will be charged to any returned or stopped payment checks.
Due to the lengthy time slots required for certain Medspa procedures, we require a pre-paid deposit to secure your appointment. If for any reason you need to cancel one of these appointments, we ask that you provide a 2 business day notice. We do not accept cancellation notices over the weekend. If you cancel or no-show within the 2 business days, you will forfeit your deposit and a new deposit will be required to re-book your service. Coolsculpting - $100 deposit. Permanent Makeup - $100 deposit.
We do not offer refunds on any products purchased. Products may be returned for in-store credit within 7 days from the date of purchase when there is a documented allergic reaction to the product. Defective products (i.e., a broken pump) may be exchanged within 7 days from the date of purchase for the same product only. In accordance with federal law, we do not offer refunds or exchanges on prescription products for any reason.
To schedule a surgical procedure, 50% of the surgical fee is due upon date selection. The balance of the surgical fee is due 14 days prior to surgery at your pre-op appointment.
CANCELLATIONS / REFUNDS
We do not offer refunds on services rendered even if you are disappointed in the result or unhappy with the outcome. We ask that you contact our office directly if there are any concerns. If a refund is due for any reason, we require a minimum of 14 business days to process a refund.
If you paid by credit card, we will refund you the amount you paid to us, minus credit cards/financing processing fees. These fee percentages vary depending on the financing plan or card used.
If you need to reschedule your surgery, it is important to notify us immediately to avoid penalty. If you need to reschedule your surgery, it must be rescheduled to a date within 6 months of the original date. All pre-paid deposits are forfeited if not rescheduled within 6 months of the original surgery date. The balance still remains due in full 14 days prior to the original surgery date. A one-time courtesy will be given to an advance rescheduling. Surgeries rescheduled within 14 calendar days of the surgery date, and/or any additional rescheduling, will incur a $500 rescheduling fee. Fifty percent of the “Surgeons Fees” are NON-REFUNDABLE if your surgery, or any portion of your surgery, is cancelled within 14 calendar days of your surgery date. One hundred percent of the “Surgeons Fees” are NON-REFUNDABLE if your surgery is cancelled within 3 calendar days of the surgery date. If your surgery is scheduled less than 14 days prior to your procedure, payment is due in full at the time of booking and all penalties apply. All forfeited fees are non-transferable to another service, date or person.
When you book a surgical procedure, you will be provided with a full description of our entire Surgical Financial and Cancellation Policy.
Dr. Koger is a participating provider with Medicare Only. We require payment of deductibles and/or co- insurance / co-payments at the time of service. Self-Pay Non Participating Insurance: If we are not a participating provider for your health insurance, and you choose to have services performed here, we will require that your services be paid, in their entirety, at the time of service or at your surgical booking if surgery is being performed off-site. You will be considered a self-pay patient; therefore, we are not required to verify insurance or file claims to insurance carriers that we are not contracted with. Please be advised that as a non-participating provider, your insurance company may deny some or all the charges. We are not a party to that contract as a non-participating provider and will not file disputes on your behalf.
Cosmetic Surgery and Medspa services are not covered by insurance and will not be billed to your insurance company.
By signing below, you are authorizing insurance payments to Koger Plastic Surgery.
The patient understands that Dr. Koger cannot guarantee the final outcome of any medical services, treatment or surgery, and that unfortunately, disputes between the parties can sometimes result in a medical malpractice claim even with the best of medical care. Dr. Koger has decided not to carry medical malpractice insurance which is permitted under Florida law with the below notice to the patient. He has also agreed to resolve any medical malpractice claim by binding arbitration in order to keep things as simple as possible, enhance early resolution and hopefully minimize costs and attorney’s fees. “Under Florida law, physicians are generally required to carry medical malpractice insurance or otherwise demonstrate financial responsibility to cover potential claims for medical malpractice. YOUR DOCTOR HAS DECIDED NOT TO CARRY MALPRACTICE INSURANCE. This is permitted under Florida law subject to certain conditions. Florida law imposes penalties against noninsured physicians who fail to satisfy adverse judgments arising from claims of medical malpractice. This notice is pursuant to Florida law.”
I, the undersigned, give consent to furnish medical care and treatment to myself, or to the patient (which includes minors), for whom I am responsible. I authorize all insurance companies, other medical providers and any other entity having information concerning my healthcare to release such information to Kim Koger, M.D. and/or its employees, contractors, and affiliates. I further authorize the release of information concerning my care to my insurance company, to assist in processing of my health care claims. If further collection efforts are required, I understand I will be responsible for collections fees, attorney’s fees and/or court costs.
I, the undersigned, have completely read, fully understand, and agree to the above two page Terms and Conditions of Service.